Information collected
The form collects your name, email, phone and any optional suburb, system, service and message details you choose to supply. It also includes the page from which you enquire and basic request information needed for security and delivery, such as an IP address and submission timing.
Don't include payment card details, identity documents, medical information or anything unnecessary for a plumbing enquiry. The planning tools operate in your browser; their answers are sent only if you choose to add the resulting brief to an enquiry.
Use and sharing
I use the details to respond, find a suitable provider, keep enquiry records and investigate delivery or spam problems. For a plumbing request, your details may be shared with a relevant independent provider so they can discuss the work and a quote. Providers handle information they receive under their own privacy practices.
Vercel hosts the website and processes technical requests. Resend processes enquiry emails. These service providers may process information outside Australia. Relevant enquiry records may also be kept in business email and operational logs. I don't publish your enquiry on this website.
Cookies and technical records
The site uses essential browser storage to avoid repeated enquiry events and support the form experience. If site analytics is configured, it measures page visits and interactions; enquiry names, contact details and message content aren't sent as analytics event parameters.
Technical and security logs can contain submitted information where needed to recover a failed delivery or investigate spam. Access is restricted to operating the service. Records are retained for enquiry handling and legitimate business recordkeeping, and deletion requests are considered subject to applicable obligations.
Your choices and requests
You can choose not to submit a form or leave optional fields blank. Use the contact form with ‘Existing enquiry or privacy question’ to ask for access, correction or deletion, to withdraw an uncompleted referral request, or to raise a concern. I may need to verify that the request comes from the person concerned.
If your details have already reached an independent provider, they may need to handle a request relating to their own records. I'll explain the relevant next step. This policy describes this website's handling and doesn't replace the provider's own policy.